Ken Yorgensen

Senior Consultant @The Northridge Group

Chicago, IL, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2007 — Present

Senior Consultant @The Northridge Group

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Rosemont, IL, US

Strategic and Operational consulting to large Fortune 200 and Government clients in the areas of business, IT & Contact Center technology/operational process improvement. Provide senior level consulting services in the areas of IT Infrastructure & Operations, IT Organizational Alignment, cloud contact center technology evaluations, and RFP Development, and Business Continuity Planning(President - Northridge Solutions 2/2012-3/2013 Acquired Independent 3rd party Contact Center Quality Monitoring Service)

EDUCATION

1978 — 1982

Mercy University

BS, Management

SKILLS

Business Process ImprovementBusiness StrategyProject ManagementProcess ImprovementSoftware DevelopmentPmpLeadershipProject PlanningNetworkingCrmItilSecurityEnterprise SoftwareQuality ControlBusiness TransformationProfessional ServicesIT ManagementQuality MonitoringConsultingOutsourcingChange ManagementProduct ManagementBusiness ProcessCall CenterIT StrategyOperations ManagementTelecommunicationsManagementCall CentersBusiness DevelopmentErpInformation TechnologyManagement ConsultingQuality AssuranceStrategic PlanningSdlcCross-Functional Team LeadershipBusiness IntelligenceStrategyIntegration

ABOUT KEN YORGENSEN

An accomplished IT & Contact Center Management Consultant with a strong background in IT…

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