Jim Cox
Senior Consultant, Cx and Contact Center @The Northridge Group
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WORK HISTORY
Senior Consultant, Cx and Contact Center @The Northridge Group
San Diego County, CA, US
Leverages expertise in Contact Center and Customer Experience to consult with clients to implement Contact Center as a Service and improve the overall customer experience.
EDUCATION
University of California - Irvine
Bachelor of Science - BS
San Diego Mesa College
Associate of Science - AS
SKILLS
ABOUT JIM COX
Innovative, results driven professional with over 25 years of hands-on leadership optimizing the customer engagement experience. A strong customer advocate who drives contact and service center operational efficiency by implementing industry best practices in terms of tools, processes, systems, and standards. Improves customer experience, increases customer satisfaction, streamlines operations, and reduces operating costs. Capabilities include:• Contact Center Optimization• Process Improvement• Global Software Implementation: Verint | Genesys Cloud | SAP• KPIs | Dashboards• Issue & Program Management• Change Management |Influencing• Relationship Management• Technology Enablement • Microsoft Word, Excel, Outlook, PowerPoint
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