Ken Tsoi

Staff Software Developer @Genesys

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Staff Software Developer @Genesys

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EDUCATION

1995 — 1998

The Hong Kong University of Science and Technology

Bachelor, Electronic Engineering

2019 — 2020

W Booth School of Engineering Practice and Technology, McMaster University

Master of Engineering Design, Systems and Technology

1998 — 2000

The Hong Kong University of Science and Technology

Master of Philosophy - MPhil, Electrical and Electronics Engineering

SKILLS

Project ManagementTarget ProcessCat-IqDevice DriversCProgrammingC#Embedded System DesignGitVisual BasicEmbedded SoftwareCustomer SupportingTelecommunicationsEmbedded SystemsVbaTestingJavaDebuggingCustomer TrainingSystem ArchitectureAssembly LanguageGerritWirelessDigital Signal ProcessorsDectC++RtosC/C++/C#/AssemblyWifiVisual C#Visual C++MicrocontrollersDsp Control and ProgrammingSoftware Development

ABOUT KEN TSOI

Key software developer/contributor/problem solver with Strong analytical and problem-solving skills. • Versatile, familiar with different programming languages, familiar with software developments of mobile apps, web, PC environment and embedded systems. • Quick and eager learner for new technologies, with a strong academic background in Engineering, Computer Science, Information Systems, Data Analytics, Mathematics etc. • Organized and analytical, be able to convert complicated customer requirements into detailed, feasible product requirements and specifications. • Being used to working in an Agile collaborative environment and being able to work on own initiative. • With strong time management skills and a strong work ethic. • Multilingual, easily adapted to different working cultures. Skills: • Javascript/Typescript, Node.Js, Vue.js, Python, Flask, C/C++, Java, groovy, C#/.Net, Jest, Mocha.JS, Cucumber • Docker, Docker Swarm, Kubernetes, HelmChart, • CI/CD pipeline, Jenkins, Github Actions, Gitlab CI/CD • AWS – Cloudformation, SSM, EC2, S3, DynamoDB • Exposure to Azure, GCP, Digital Ocean Cloud • Grafana/Prometheus/Grafana/Alertmanager/Loki, Fluentbit/FluentD/ElasticSearch/Kibana, PromQL/LogQL, PagerDuty • Apache Kafka, AVRO schema • HTML5, CSS3, Bootstrap, XML, JSON, REST/RESTful API • MongoDB, MySQL, SQLite, Firebase Database, • Git/Gerrit, Bitbucket, Mercurial, SVN, • Project management, Agile/Scrum • Design Thinking Methodology

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Ken Tsoi — Staff Software Developer at Genesys in Toronto, ON, CA | Unifers