Kelly McLean
Board Member @Visit Greater Palm Springs
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WORK HISTORY
Board Member @Visit Greater Palm Springs
I proudly represent the vacation rental hospitality sector. My role involves collaborating with fellow board members to enhance the destination\'s appeal and ensure a thriving tourism industry. I bring a wealth of experience in hospitality management, focusing on strategic initiatives that promote sustainable tourism, elevate guest experiences, and support local businesses. My contributions are aimed at fostering growth, innovation, and community engagement within the Greater Palm Springs region.
EDUCATION
UCLA
BA, Communications
UCLA
Bachelor of Arts - BA, Communication and Media Studies
ABOUT KELLY MCLEAN
As a strategic and growth-focused professional, I have extensive experience in delivering best-in-class guest services and realizing organizational objectives. This includes directing operational processes, training and leading cross-functional teams, and implementing strategic technology enhancement initiatives.Being a visionary and dynamic leader, I am recognized for creating and enforcing organizational policies and quality standards, engaging stakeholders at all levels, and instituting best practices to capitalize on cost savings. I am known for my innovative mindset, ability to take a fresh approach, and being extremely self-motivated which has resulted in increasing customer satisfaction and retention.My versatile expertise lies in managing financial operations, capturing new business development opportunities, and making data-driven decisions to yield value-over-time outcomes. I am an elite performer in high-pressure environments with proven success in identifying areas of improvement, developing impactful solutions, and eliminating complex issues to positively impact the bottom line.A few of my career highlights include: Directed the company’s rebranding process from 2020 to 2022 with a 10-year deployment; served as spokesperson on ballot initiatives, signed 50 new accounts for management, booked major events, and built a positive brand image.Defined continuous improvement strategies aligned with corporate vision and managed the technology stack for all departments, including Slack, Airbnb, Monday.com, Salesforce, Zoho, HubSpot, Zendesk, Microsoft Office 365, Microsoft Teams, Breezeway, and multiple CRMs; recognized as the best salesperson for the new product.Analyzed profit per door and provided insights to transform the organization from the lowest 25% to the top 25% for revenue per door.Uplifted annual gross revenues by $500K by administering new projects and property acquisitions.“Customer service should not be a department. It should be the entire company.” — Tony Hsieh
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