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Kelley Pendergast
Senior Operations Manager @Nextkey Services
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WORK HISTORY
Senior Operations Manager @Nextkey Services
Senior Operations Manager at NextKey Services, a remote accounting and CFO advisory firm. I build and maintain the operational systems that support the firm’s growth, including workflow management, billing operations, SOPs, and capacity planning. I work closely with leadership to translate strategy into structured processes and clear execution across the team.
EDUCATION
Saint Joseph's University
Bachelor of Science, Business Administration; Finance
NDMU School of Integrative Health
Master's degree, Health and Wellness, Nutrition
SKILLS
ABOUT KELLEY PENDERGAST
I’ve noticed something about growing service businesses.They don’t usually fall apart.They just start to feel heavier.More Slack messages.More shifting priorities.More decisions running through the founder.The team is capable.The vision is clear.But the rhythm hasn’t caught up to the growth.That’s where I tend to step in.I’m a senior operations leader who works both internally and fractionally with founder-led businesses.My focus is simple:Clear quarterly priorities that don’t change every week.A short list of numbers the team actually looks at.Meeting cadence that creates alignment instead of noise.Accountability that feels steady, not tense.I don’t believe in adding complexity.Most of the time, the work is about protecting what already matters.If you’re scaling and things feel more reactive than they should, there’s usually a pattern underneath it.And patterns are fixable.
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