Keisha B.
Support Specialist @PlanHub
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WORK HISTORY
Support Specialist @PlanHub
US
Respond to customer queries in a timely and professional manner via email, chat, and phone.Diagnose and troubleshoot hardware, software, or product issues, guiding customers through solutions.Escalate unresolved issues to appropriate teams while ensuring effective follow-up.Document technical issues and solutions in a clear, concise manner.Maintain up-to-date knowledge of company products, services, and features.Resolving customer technical issues while documenting production bugs in Jira and HubspotInvestigating and debugging web-based software
EDUCATION
American Public University System
Associate's degree, American Studies
Western Governors University
Bachelor of Science - BS, Cybersecurity and Information Assurance
ABOUT KEISHA B.
I am an Application Support Engineer with hands-on experience supporting SaaS platforms…
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