Kehaulani Kennard
Customer Support Specialist @TP
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WORK HISTORY
Customer Support Specialist @TP
MI, US
As a Customer Support Specialist at Teleperformance, I provide comprehensive assistance to clients by resolving complex technical and service inquiries with professionalism and empathy. Leveraging internal CRM systems, I document client interactions for transparency and actionable insights, streamlining resolution processes and enhancing customer satisfaction. By collaborating across time zones and diverse teams, I ensure seamless support delivery, while actively contributing to process improvements that align with organizational goals.
EDUCATION
Utah Valley University
Associates of Art, Integrated Studies ( Entrepreneurship and Art History)
ABOUT KEHAULANI KENNARD
I’m an aspiring Junior Network Administrator / IT Support Technician currently building a strong technical foundation through CCNA coursework, networking fundamentals, and hands-on lab practice. I’m focused on developing skills in routing & switching, subnetting, VLANs, TCP/IP, troubleshooting methodologies, and core network operations.In my current role supporting Michigan Orthopedic Surgeons, I manage check-in for 300+ patients daily, working across multiple digital systems, verifying data accuracy, and maintaining efficient workflows even when software issues, lag, or system errors occur. This environment strengthened my technical adaptability, attention to detail, and ability to quickly learn and navigate complex software tools.Previously, as a Patient Service Representative for Children’s Eye Care, I handled 80–90+ calls per day, multitasking across several platforms while maintaining accuracy and delivering clear communication. These experiences developed the problem-solving, fast system navigation, and user-support skills that translate directly into IT and network support roles.I’m actively working toward my CCNA and expanding my knowledge in network infrastructure, system administration, and help desk best practices. I’m motivated to transition into IT, where I can contribute to stable operations, efficient troubleshooting, and continuous improvement.
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