Devinder Singh
SVP, Customer Experience @TP
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WORK HISTORY
SVP, Customer Experience @TP
Chicago, IL, US
As Senior Vice President of Business Development for Customer Experience Transformation at TP, I lead strategic growth and digital transformation initiatives for Fortune 500 and high-growth clients across sectors. I specialize in architecting outsourcing solutions that combine Emotional Intelligence (EI), Artificial Intelligence (AI), and human insight to improve customer satisfaction, reduce operational costs, and deliver scalable, omnichannel support. My focus spans competitive takeout strategies, intelligent automation, and data-driven CX redesigns that align with rapidly evolving business needs. Partnering closely with C-level stakeholders, I deliver measurable impact through consultative engagement, innovation implementation, and performance optimization. Under my leadership, we’ve turned underperforming CX programs into growth engines, deployed hybrid human+AI models, and deepened client trust by delivering outcome-based, tech-enabled service excellence—strengthening TP’s role as the global leader in next-generation BPO.
EDUCATION
Northwestern University - Kellogg School of Management
MBA, Marketing, General Management
Punjab Engineering College
BE, Computer Science
SKILLS
ABOUT DEVINDER SINGH
I help global brands reimagine Customer Experience (CX) by designing and executing outsourced solutions that cut costs, accelerate scale, and elevate satisfaction—all powered by EI, AI, automation, and strategic outsourcing.As a Kellogg MBA and 25+ year veteran in the BPO and contact center space, I work with Fortune 500s and digital disruptors to:Deploy AI-powered outsourcing strategies that improve KPIs across CSAT, NPS, and AHTDrive competitive takeout strategies—replacing underperforming vendors with better CX outcomesBuild scalable hybrid models (AI + human) across omnichannel platforms (voice, chat, social, email)Lead digital transformation in CX with automation, analytics, and multilingual solutionsAdvise on operational efficiency and global delivery models (onshore, nearshore, offshore)Currently at TP, the world’s largest BPO, I specialize in the Travel & Hospitality vertical. I’ve delivered transformational results for brands looking to modernize their support strategy, improve customer loyalty, and reduce costs.If you\'re looking to:Exit a failing BPO relationshipRapidly scale CX delivery with automationUnlock cost savings through global deliveryLaunch or improve an AI-enabled contact center…let’s connect. I bring deep domain expertise, a consultative mindset, and the ability to turn CX into a strategic advantage.
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