Keesha Samad

Customer Service Specialist @Questrade Financial Group

North York, ON, CA

Effectively and efficiently manage each client interaction from first contact to resolution; • Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person); • Become subject matter expert on Questrade products and services; • Assist clients in monitoring and managing accounts, this may be in person or over the phone; • Provide technical support to clients on Questrade’s various trading software platforms; • Resolve client problems in a professional manner, escalating issues as required; • Keep current on Questrade’s products, services, programs, policies and procedures; • Participate in team meetings and workshops.

Sheridan College

Business Administraion

Georgian College

Automotive Business