Keerthi Vignesh Rajeswaran
Associate Director-customer Success @AppViewX
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WORK HISTORY
Associate Director-customer Success @AppViewX
Bengaluru, IN
EDUCATION
James Cook University Brisbane
Bachelor of Technology - BTech, Information Technology(Computing & Networking)
ABOUT KEERTHI VIGNESH RAJESWARAN
B.Tech.(IT) graduate from James Cook University, Australia; offering over 9 plus years of experience with key focus in Technical Support, Account Management, Customer Satisfaction and Customer Success Management• Presently associated with AppViewX as Manager-Customer Success• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes• Expertise in performing maintenance, backups and system upgrades including service packs, and security configuration issues raised by clients hand on experience on CRM tools Salesforce, Service Now, Bugzilla, Zendesk and Yodlee CRM,HPSM,• Expertise in providing support for configuration, integration/session replication, performance tuning and troubleshooting of applications• Proficient in managing stakeholders, maintaining key relationships with them by acquiring feedback on critical issues and taking appropriate actions to ensure best customer experience• Directing productive cross-functional teams using interactive and motivational leadership that spurs people to willingly give 100%.Fast learner, consistently grew across hierarchy with the merit of achieving multiple Spot Awards, increments and appreciations; recognised as a top performer while working with leading organisations
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