Nibin Samson
Senior Customer Success Manager @AppViewX
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WORK HISTORY
Senior Customer Success Manager @AppViewX
Bengaluru, IN
EDUCATION
Indian school of business management
Business management, Public relationship
Sikkim professional university
Executive MBA
SKILLS
ABOUT NIBIN SAMSON
Customer Success | Building Strong RelationshipsFor over 10 years, I\'ve helped companies succeed by managing their accounts and ensuring the client\'s happiness. I\'ve worked with different businesses (Commercial, Strategic and Enterprise) on big and complex projects, making sure they get the most out of the products or services they use and delivering exceptional service and support. Drive User Success: Led projects to help clients learn, use, and keep using our products or services.Train and Educate: Created presentations and webinars to show clients how to use our products effectively.Grow Revenue: Find ways for clients to benefit from additional products or services that fit their needs.Strong Relationships: Collaborate effectively with internal and external stakeholders to ensure easy operations.Help People Grow: In addition to customer success, I spent 4 years creating training programs to help new employees and clients learn new skills.My Skills:Account ManagementClient Relationship BuildingCustomer Success ManagementTraining and DevelopmentProblem-solvingCommunication Teamwork
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