Keenan Toussaint
Server Cashier @Blue Barn Gourmet
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WORK HISTORY
Server Cashier @Blue Barn Gourmet
San Francisco, CA, US
Provide high-energy, guest-first service processing phone, online, and walk-in orders quickly and accurately in a high-volume fast-casual environment.• Operate POS and cash systems, handle cash and credit transactions, and balance daily sales up to Prepare and package to-go and catering orders, assemble salads and sandwiches, and restock ingredients and supplies.• Answer phones, take custom orders, and coordinate with kitchen staff to ensure timely preparation.• Train new employees on customer service, order processing, and front-of-house procedures.
EDUCATION
City College of San Francisco
Applied Mathematics
University of San Francisco
Psychology
ABOUT KEENAN TOUSSAINT
Operations and customer-service professional with experience across digital advertising operations, campaign management, hospitality, and client services. Most recently, at Spot-On I managed end-to-end digital advertising campaigns, balancing programmatic and direct buys, tracking budgets and pacing, producing weekly reports, allocating impressions, and ensuring quality delivery while coordinating with publishers, internal teams, and clients. I also trained a teammate to standardize internal reporting and improve handoffs.In parallel, I work part-time as a server and cashier at Blue Barn (Aug 2024–present), handling high-volume in-person and phone orders, operating the SpotOn POS system to process cash and card payments, packaging take-out orders, and supporting daily sales around $10K–$15K. I’m known for speed, accuracy, and friendly service in fast-paced environments, and I’ve helped train new employees and maintain efficient front-of-house flow.Earlier in my career I served as a Mental Health Counselor at Progress Foundation (Mar 2021–Apr 2022), providing calm, professional support in high-stress situations, maintaining accurate documentation, and delivering crisis intervention and de-escalation support. This experience honed my empathy, active listening, and confidentiality skills, which I bring to every customer interaction.My skills include campaign trafficking and reporting, budget/spend/pacing tracking, Excel/Google Sheets, stakeholder coordination, POS and cash handling, phone/in-person order management, scheduling, documentation, conflict resolution, and de-escalation. I’m proficient in Google Workspace and Looker Studio/SQL, and I’m expanding my technical knowledge through Math/CS coursework at City College of San Francisco (target completion Fall 2026). I hold a B.A. in Psychology from the University of San Francisco and enjoy using data-driven insights to optimize operations and enhance customer experiences.
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