Kearia Alexander
Human Resources, Fmla Claims, Eap, and Operations Manager @ComPsych
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WORK HISTORY
Human Resources, Fmla Claims, Eap, and Operations Manager @ComPsych
ComPsych is the pioneer and world\'s largest provider of employee assistance programs, servicing more than 56K organizations and 127M individuals throughout the U.S. and 190 countries. – Lead a team of seven managers, plus 127 indirect employees – including 23 offshore. Team provides HR services, manages FMLA Claims, and makes EAP referrals for 2.7M employees in companies around the globe. – Report to the VP of HR Operations. Meet with the CEO every week; serve as a key member of the senior leadership team in a multi-functional HR operations department. – Contribute at both hands-on and strategic levels to cultivate an amazing and innovative culture. – Lead a global team in driving strategy and execution to build and scale an environment of diversity and inclusion. – Drive impact in the D&I arena by bringing thought leadership and creative solutions. – Develop and provide strategic direction for the operations teams including service delivery and compliance. – Spearheaded change in process improvement, training, and performance management. – Lead an operationally rigorous, highly collaborative, customer-obsessed operations organization. – Monitor cost containment and quality standards consistent with internal goals and budgets. – Transformed the training program to support a training experience that is conducive to the company culture. The training program redesign reduced training costs by $3K per employee. Redesigned the department structure of 92 employees; reduced operational costs by 34%, or $1.1M. – Enable organizational transformation by driving innovation, improving processes, and building new capabilities. – Analyze and report on various business metrics, set and maintain performance benchmarks, and create solutions that meet or exceed key performance metrics for client service delivery. – Consistently meet or exceed performance guarantees for some of the world’s leading brands, including turnaround times for FMLA claims (within 5 days).
EDUCATION
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Human Resources Management
DeVry University
Bachelor of Business Administration (BBA), Human Resources Management
SKILLS
ABOUT KEARIA ALEXANDER
Strategic Absence & Operations Leader with 10+ years of experience optimizing leave…
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