Kayla Chappell
Sr Program Manager, Risk, Appeals & Recovery @Chime
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WORK HISTORY
Sr Program Manager, Risk, Appeals & Recovery @Chime
Owned the member experience and operational strategy for account restrictions and recovery at Chime. • Led cross-functional programs aligning Risk, Legal, and Operations for consistent enforcement and resolution of restrictions. • Managed FCRA-related experiences and controls, ensuring compliance and transparency in adverse actions and dispute outcomes.
EDUCATION
The University of Alabama
Bachelor's degree, Social Work
Keiser University-Ft Lauderdale
Master's degree, Criminal Justice
Wallace Community College Selma
Associate of Arts and Sciences (A.A.S.), Arts/ Science
ABOUT KAYLA CHAPPELL
At Chime, as a Senior Program Manager in Risk, Appeals & Recovery, my focus is on designing and managing fair, transparent, and compliant frameworks for account restrictions, fraud mitigation, and funds recovery. I bring several years of experience in banking, compliance, and risk management, supported by my Certified Fraud Examiner credentials. My responsibilities include leading cross-functional collaborations to streamline operational strategies for account restrictions and recovery while balancing ecosystem protection with member trust and regulatory requirements. I specialize in aligning Risk, Legal, and Operations teams to ensure clarity, consistency, and defensibility in restriction and recovery processes. My work emphasizes member-centered experiences by shaping clear, empathetic communications across channels to reduce confusion and improve outcomes. With expertise in risk and regulatory judgment, cross-functional alignment, and analytical thinking, I drive operational excellence and continuous improvement in line with Chime’s commitment to integrity and fairness.
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