Kyle Siemens
Learning Programs & Training Delivery Manager @Chime
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WORK HISTORY
Learning Programs & Training Delivery Manager @Chime
Portland, OR, US
Own enterprise learning strategy and global training delivery across Member Experience, ensuring scalable capability development, operational excellence, and measurable impact on member experience- Lead and scale a high-performing L&D team, setting the vision, operating cadence, and performance standards for training delivery across internal teams and global BPO partners- Architect and execute a data-driven learning strategy aligned to business priorities, improving agent readiness, quality performance, and member outcomes- Establish governance frameworks, documentation standards, and performance reporting to ensure consistency, compliance, and accountability across all training channels- Provide executive oversight of BPO training programs, holding vendors accountable for certification success rates, quality benchmarks, and operational KPIs- Build measurement systems that connect learning effectiveness to operational performance and member experience metrics, enabling data-informed decision-making- Lead enterprise change enablement initiatives to support adoption of new products, tools, policies, and AI-driven workflows across global teams- Serve as a strategic partner to senior leaders in Operations, Product, and Compliance to align capability-building efforts with organizational objectives- Champion a culture of continuous learning, experimentation, and future-ready skill development
EDUCATION
Portland State University
Bachelor of Business Administration - BBA, Business/Commerce, General
University of Arizona
Bachelor of Arts - BA, Organizational Leadership
Portland Community College
Associates of Fine Art, Interior Architecture
SKILLS
ABOUT KYLE SIEMENS
Hey there I’m a Learning & Development leader with 12+ years of experience building scalable, data-driven learning strategies that improve performance and elevate member experience.In my current role at Chime I lead global training strategy across Operations & Member Experience, partnering with Disputes, Fraud, Product, and Compliance to ensure teams — and our BPO partners — are ready to deliver at a high level. I connect learning to real business outcomes through strong governance, performance measurement, and continuous improvement. I’m passionate about building high-performing teams, using data to measure what matters, and turning complex processes into clear, effective learning experiences. I believe great training should be practical, measurable, and future-focused — especially as we lean into AI and new ways of working.
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