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Kaya Yuki
Product Support Manager @Google
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WORK HISTORY
Product Support Manager @Google
Mountain View, CA, US
Managed technical operations and policies review teams across Android, Google Pay, Google Play and Google Transit- Designed and implemented new workflows to operationalize repetitive technical tasks- Improved KPIs of existing operations through better organization and automation- Spun up multiple new operation teams of size < 100 through outsourcing- Developed and delivered training curriculums for local and international teams- Served as Subject Matter Expert and escalation point for product inquiries- Functioned as Scrum master for internal tool development- Acted as technical PoC to help Google’s partners troubleshoot integration issues and advocate for feature requests to the engineering team.Project managed internal and external strategic initiatives- Worked with engineers to design and build tools for the support team- Successfully delivered multiple projects under an aggressive tight timeline and constant change of directions from the leadership team through multi-tasking and re-prioritization- Proactively helped project leads unblock roadblocks by involving cross functional stakeholders.
EDUCATION
San Diego State University
Master of Arts (M.A.), Mathematics
UCLA
Bachelor of Science (B.S.), Mathematics
SKILLS
ABOUT KAYA YUKI
Background in software programming, technical troubleshooting, high-touch account management and teaching. Fluent in English, Japanese and Chinese (Mandarin). My strength is in organization and execution. My current passion is to leverage my technical background to build highly efficient technical operations team through training, documentation and tooling automation.
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