Kaya Carter
Customer Advisor - Safeguarding Financial Services @HSBC
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WORK HISTORY
Customer Advisor - Safeguarding Financial Services @HSBC
Manchester, GB
Customer Service AdvisorHSBC Bank UKOctober 2017 to PresentPaid Training & Project WorkUndergone intensive 5 day training (16/10/2017- 20/10/2017) prior to contracted employment within the Safeguarding Financial Services Department of HSBC.Training involved:FSA training (modular - E learning classroom based) Customer Service - Fraud Prevention Data Protection Act - Theory & presentationDPA Training / Customer AuthenticationHSBC ID authentication tools/ software - introductionTeam work - presentation of all findings and conclusionsShadowing of current Call Centre AdvisorsAchievements ** All compulsory assessments PASSED at over 90%
EDUCATION
The Manchester College, St Johns Campus
AAT Accounting, Accounting and Finance, 1
Hornsey School for Girls, London
GCSE, GCSE, 5 A - C GCSE Grades
ICS Learn
AAT Financial Accounting, Accounting and Finance, Grade 2 and 3 Professional Certification - Higher Education
Middlesex University
Bachelor's degree (HONS), Religion/Religious Studies. Arabic Language (major) Comparative Studies, 2:2 Bachelors Degree with HONORS
Hammersmith and West London College, London, United Kingdom
AVCE Art and Design, Design and Applied Arts, AVCE - 2 A levels
SKILLS
ABOUT KAYA CARTER
I am a highly experienced English Language Instructor, having worked with a wide…
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