Kavita Warrier

Director, Global Customer Support @Xactly Corp

Bengaluru, IN

Core Global Operations, Rebuilding of Key Processes, Automations, Forecasting, Capacity Optimization as a part of the Business Operations & Readiness for Optimal and Effective Global Support operations, Creation of Deep analytical and data oriented Dashboards, driving KPI definition, implementation and management.Deliver operational excellence by providing business insight, execution plans, and maintaining shared accountability to operational results with the global Support leadership team.Hire and develop people, and retain top talent. Create an inclusive workplace with diverse skills and backgrounds.• Core Opso Global Forecasting and Capacity planning-24X7 Global modelo FMEA approach to improve efficiency within processes and productso Follow the Sun and Premium support modelo Skills Matrix across the Global Support Org • Automationo SLA Entitlements and Milestones via sfdco Automated Case Routing to drive case queue priority - prototypeo Survey Monkey integrationo Proactive and Reactive Bulk Communicationo Autoclose• Dashboardso Executive Dashboardso Agent Dashboard, Escalations Dashboard, KPI Dashboardo Customer Account Health Dashboards

SPJIMR SP Jain Institute of Management & Research

Executive Education Program

Welingkar Institute of Management

Business Management, Welingkar College, Mumbai ( India) in 1996

TKIET

Bachelor of Engineering (B.Eng.) Electronics, Electronics

‘TECHNICAL LEADERSHIP PROGRAM’ GE USA

Cross functional Technical Leadersip