Katy Stern
Director, Managed Client Expansion & Engagement @American Express
Minneapolis, MN, US
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WORK HISTORY
Mar 2021 — Present
Director, Managed Client Expansion & Engagement @American Express
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Lead team of 10 to deliver $2B+ incremental volume and define strategy for telephone and in-person customer growth. Leverage data driven strategies to identify holistic customer treatment plan including contact moment and type of engagement offer. Own E2E experience from demand generation and digital warming to human engagement and then omni-channel follow up.
EDUCATION
2004 — 2008
Bucknell University
Bachelor of Science (BS), Management
N/A
City University of Hong Kong
Study Abroad
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