Katy Simpson

WORK HISTORY

SKILLS

ABOUT KATY SIMPSON

What do I love about my role. working alongside our colleagues and being there for our customers.As the Senior Colleague Enablement Manager for Customer Services. I develop, execute and deliver a people strategy creating an outstanding experience for colleagues.I support colleagues to make the most of working at Virgin Money which enables them to deliver brilliant outcomes for customers. Leading a team who provide specialist support to Branches, Private, Contact Centre and our Customer Services Team. Creating a Colleague Experience Programme with a focus on Engagement, Communication and Personal Development.Setting the strategy for embedding purpose and culture giving colleagues empowerment and tools to deliver good outcomes for customers.Creating opportunities for colleagues to help deliver our ESG agenda, with a focus on Well Being, Sustainability, Diversity and Inclusion Framework and working closely with our Charity Partners.Creating a flexible skilled workforce through our learning solutions team to help deliver a fantastic customer experience face to face, digitally or over the phone and supporting through our Change Management team. Most importantly, help our colleagues love the work they do, giving our customers an exceptional customer experience.