Katrina Walker

Membership Engagement Senior Coordinator @Agb Association Of Governing Boards Of Universities And Colleges

WA, US

Manages the c••••••••@agb.org account and processes member requests, including password resets, inquiries regarding member benefits and triage inquiries that require additional assistance, supporting over organizational members with nearly individuals under membership. • Serves as lead staff member handling live chat requests and answering incoming calls with members regarding AGB products, programs, and services. • Provided administrative support to member board professionals conducting the Board Performance Survey. • Conducts phone calls and email communications with members to promote engagement goals including meeting with members via Zoom for overviews of membership benefits.• Leads the renewal process for over institutional and foundation members in through email outreach and phone reminders.• Serves as staff liaison to BP Community and administrative tasks related to a peer-to-peer intentional networking series.