Katrina Williams
Partners Portal User Support Specialist (Contractor for Centers for Dis @Peraton
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WORK HISTORY
Partners Portal User Support Specialist (Contractor for Centers for Dis @Peraton
Atlanta, GA, US
EDUCATION
American InterContinental University
Bachelors of Science
ABOUT KATRINA WILLIAMS
Accomplished customer service-oriented User Support with 6 years of experience in Help Desk Support. Skilled communicator and listener with a knack for remedying technical issues and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly without ever compromising the reputation or competencies of the organization. Competent team player who can successfully inspire fellow colleagues. Skills: Ability to troubleshoot and solve PC/Network problems quickly and accurately Ability to resolve issues within accepted time tolerances Excellent customer communication skills and the ability to communicate effectively with a diverse technical user base Ability to work well under pressure with changing priorities and unpredictable workload Ability to manage several tasks simultaneously Excellent interpersonal, customer service, oral and written communication skills Creative Thinking Skills Strong attention to detail
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