Daniel Scanlon
Tier 1 Support Agent (Via the Dha Global Service Center) at Fort Sam Houston @Peraton
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WORK HISTORY
Tier 1 Support Agent (Via the Dha Global Service Center) at Fort Sam Houston @Peraton
San Antonio, TX, US
Contractor for the DoD, with the DHA Global Service Center at Fort Sam Houston, Texas. In a critical point of contact for multiple Armed Services Branches, serving military hospital & clinic infrastructure & personnel worldwide. Resolve end user IT infrastructure & communications issues remotely, utilizing computer resources, and Active Directory network solutions. Coordinate administration of server solutions for the client through Group Policy implementation, among other protocols.
EDUCATION
St. John Fisher University
B.A., Anthropology/Spanish
San Antonio College
A.A.S., Network Administration
St. John Fisher University
Bachelor's degree, Anthrolpology/Spanish
ABOUT DANIEL SCANLON
Accomplished experiences across language barriers, adapting to multiple cultural environments within these roles- Resolved and referred technical issues in an IT Service Desk role, in both onsite and remote access roles, successfully resolving many challenges within the first call- Teaching a variety of topics, from one-on-one situations to large classroom groups, explaining and conveying understanding where there was none prior- Thriving in English/Spanish bilingual/cross-cultural scenarios within speaking, reading, and writing opportunities, as well as conducting business and training- Led and inspired groups to implement continuous improvement techniques in factory production locales- Clearly explaining documents and designing graphics to reveal technical concepts and new skill sets to non-technical users- Published and promoted two amateur motorsports blogs, via WordPress and social media.
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