Katina Barnett
Networking Product Engineer @Lenovo
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WORK HISTORY
Networking Product Engineer @Lenovo
Morrisville, NC, US
Provide level 3 support for IBM System x, BladeCenter and PureFlex System products. Assist customers with troubleshooting switch/networking configuration issues and problems.Interface with suppliers, development and test to drive fixes for the field.Participate in new product activities – ensuring field fixes are included by development and taking technical positions for defect deferrals and plan changes.Interface with account team and customers to explain technical solutions and maintain customer satisfaction.Create technical documentation for service personnel to follow.Set-up and recreate customer’s environments with various operating systems (VMWare, Windows Server, RHEL), IBM servers, various NICs, switches, Cisco 5ks, Brocade SAN switches and various storage.
EDUCATION
North Carolina Agricultural and Technical State University
Bachelor of Science - BS
IT Training and Solutions
Certification
North Carolina Agricultural and Technical State University
BS
SKILLS
ABOUT KATINA BARNETT
Networking Product Engineer at Lenovo
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