Katie Zeok

Senior Program Manager and Scrum Master @First Citizens Bank

Charlotte, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2021 — Present

Senior Program Manager and Scrum Master @First Citizens Bank

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Charlotte, NC, US

Manage the Database Integration project supporting the FCB / CIT Bank merger to establish and execute moving legacy CIT applications from CIT data centers into FCB owned data centers, servers, storage and database technology.• Lead the Data Masking project to develop and implement operating and maintenance models for data masking for non-production application databases that contain PII relevant data.• Responsible for creating and managing three cost plans totaling $7 MM in spend to a +/- 3% variance.• Oversee cross-functional, remote team of 40 ranging from entry-level analysts to Directors to execute projects on time and within budget.• Perform Scrum Master duties for the DocuSign and Pathway projects utilizing the Kanban workflow method.• Establish collaborative partnerships with seven stakeholders and provide coaching at all levels in an emerging Agile envirnoment.• Create management reporting consuming Jira metrics to track progress and highlight the teams’ successes. • Responsible for all aspects of $2.5 MM budget including resource and vendor forecasting and reconciliation.

EDUCATION

1995 — 1999

Appalachian State University

Bachelor of Science (B.S.), Communication and Media Studies

SKILLS

Program ManagementBusiness AnalysisStrategic PlanningRelationship ManagementMarketingAccount ManagementChange ManagementTrainingBankingRisk ManagementEvent PlanningLeadershipManagementProcess ImprovementCustomer ServiceLoansProject ManagementSales

ABOUT KATIE ZEOK

Initiative-taking Senior Program and Project Manager with 14+ years of experience managing complex, multifaceted projects ranging from $100 K - $10 MM in spend utilizing both Waterfall and Agile methodologies.

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Katie Zeok — Senior Program Manager and Scrum Master at First Citizens Bank in Charlotte, NC, US | Unifers