Katie Nguyen
Operations Associate (North America) @PHMG
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WORK HISTORY
Operations Associate (North America) @PHMG
Manchester, GB
Manage the end-to-end coordination of client projects, ensuring accurate documentation and timely delivery across multiple stages.Liaise with internal departments and clients to gather information, provide updates, and resolve queries in a professional and sensitive manner.Handle high volumes of client communication, ensuring clear, concise, and empathetic responses.Maintain detailed records of client interactions, updates, and project progress using internal systems and CRM platforms.Work to strict deadlines while prioritising competing tasks and ensuring high levels of accuracy.Conduct quality assurance checks and troubleshoot issues, ensuring client satisfaction and compliance with service standards.Support commercial decision-making by identifying client needs and potential opportunities.
EDUCATION
New College Doncaster
A Levels, Fine Arts, Business Studies, Maths
The University of Manchester
BSc (Hons) Management, Human Resources with Industrial/Professional Experience
ABOUT KATIE NGUYEN
Hello!I have completed a placement year at Bentley Motors with the role of HR Strategies & Projects. With this role, I have developed presentation and project management skills, as well as a foundation knowledge of data literacy. I was previously the University of Manchester Kpop society’s president, and with this I developed communication skills to collaborate with my team and external stakeholders such as the student union and sponsors. I am currently studying BCs Management specialising in Human Resources at University of Manchester. I took the opportunity to delve deeper into the theory of Human Resources, as well as other management modules such Innovation.Toolkits I use are:• Canva • Capcut • PowerPoint • Microsoft 365• Google Workspace
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