Kathy Gray

Sr Operations Manager @Pomeroy

Cincinnati, OH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2014 — Present

Sr Operations Manager @Pomeroy

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Infrastructure Manager for all information technology infrastructure, including all data center and disaster recovery sites, physical and virtual servers, storage and backup infrastructure, wireless, local area and wide area networks (LAN/WAN). Provides hands-on technical skills when needed and oversee all IT services for the IT infrastructure Provide input for developing and establishing IT department technology standards and procedures, and assigns work to the systems administration and operations staff. The position also has responsibilities for the analysis, design, development, deployment, and operations of IT software and hardware systems supporting the business. I work closely with the Corporate IT and Business unit IT groups to ensure compliance with the corporate policies and standards. As Senior Operations Manager I am responsible for leading and guiding the operational activities of the organization for successful project execution. Responsible for the achievement of the operational objectives contained in the Company’s Strategic Business Plan of maximizing growth and profitability, developing and implementing organizational initiatives for continuous improvement, and achieving sustained operational excellence in accordance with the company’s mission, vision, and values. Maintain and manage a leading team of Operations members and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership with additional business partners.

EDUCATION

2012 — 2014

University of Phoenix

Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

2015 — 2017

University of Phoenix

Master of Business Administration (M.B.A.), Business Administration and Management, General

1988 — 1990

Texas State Technical College

Business Administration and Management, General

SKILLS

Lotus NotesXpIbm IseriesUnixMainframeSoftware DocumentationDatabasesVisioTrainingProject PlanningDisaster RecoveryVendor ManagementData WarehousingSdlcBmc RemedyPeoplesoftAnalysisManagementService DeliverySharepointIT ManagementIT Service ManagementSecurityGovernanceItilProcess ImprovementRequirements AnalysisIncident ManagementBusiness AnalysisTechnical SupportNetworkingNetwork SecuritySapBusiness ProcessIT OperationsRequirements GatheringPmpBusiness Process ImprovementService DeskQuality Assurance

ABOUT KATHY GRAY

15 Years of experience spanning enterprise architecture, IT operations, application…

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