Katherine Stern Glass
Senior Program Manager, Recruitment Technology @Zillow
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WORK HISTORY
Senior Program Manager, Recruitment Technology @Zillow
Seattle, WA, US
Supported the implementation of the Paradox automated interview scheduling pilot for a small Talent Acquisition team, contributing to strategy, change management, testing, and training delivery• Took ownership of the Paradox automated interview scheduling program, leading its expansion across all Talent Acquisition teams including roadmap planning, managing the implementation, change management, and adoption, resulting in 90% of interview processes being automated• Successfully expanded Paradox interview scheduling two months ahead of schedule, enabling teams to streamline operations, enhance efficiency, and achieve cost savings through resource optimization, with early reporting showing a 400%+ monthly ROI, highlighting significant value and efficiency gains through strategic implementation and utilization• Managed the execution of numerous Workday continuous improvement projects, overseeing project scoping, end-to-end testing, change management, and collaboration with the People Technology stakeholders to drive successful development and implementation• Led the development and launch of a successful Workday Skills Match pilot, creating a comprehensive project plan to assess utilization, results, and success metrics, ultimately informing a proposal for broader Talent Acquisition expansion• Selected by leadership to take over and revitalize the ZG Chatbot project after previous challenges, leading a successful redesign to enhance the candidate job search experience and drive completion• Developed and executed the project and implementation plan for rolling out LinkedIn Talent Insights to all TA users, driving adoption and engagement through strategic TA resources and templates• Primary point of contact for strategic decision-making, operational planning, and roadmap alignment across Workday, Paradox Interview Scheduling, and Paradox Chatbot in support of Talent Acquisition initiatives
EDUCATION
St Cloud Technical College
A.A.S
Bellevue College
AAS
SKILLS
ABOUT KATHERINE STERN GLASS
Thoughtful and collaborative Program Manager with 15+ years of experience in talent acquisition organizations with a strong dedication to detail-oriented work. Excels at juggling multiple projects and tasks under tight timelines while maintaining efficiency. A passionate team player, who readily embraces tasks of all sizes with a strategic and analytical mindset, delving into complexities with curiosity and a creative problem-solving approach to formulate recommendations and executing action plans. Possesses a strong foundation of technical knowledge and an aptitude to rapidly acquire additional hands-on technical skills. Collaboration: Smartsheet, ClickUp, Zoom, Miro, Confluence, Jira, IBM Blueworks, MS Project, MS Planner, Trello, Slack, Workfront, WorkBoard, Salesforce, GoToMeetingATS/CRM: Workday Recruiting, Beamery, Brassring, E-Recruiting, RecWeb, MSPeople, Report Manager, XPTen, Ascentis, PeopleSoft, KronosRecruitment Tools: LinkedIn Recruiter & Talent Insights, HackerRank, ChatGPT, Bing Chat, SeekOut, Calendly, TextioData Analysis: Power BI, Qualtrics, Tableau
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