Katie Bu
Senior Enterprise Customer Success Manager @Visit.org
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WORK HISTORY
Senior Enterprise Customer Success Manager @Visit.org
Manage a global team of Customer Success Managers and Senior Managers to support Visit.org\'s largest Enterprise Corporate Partners in AMER, EMEA and APAC. Develop and implement repeatable, scalable, processes to support Enterprise (6-7 figure contracts) clients. Ensure high contract utilization, product adoption, renewal and expansion while building and maintaining strong relationships with clients. Key achievements- 100% Account retention -$2mil+ in ACV growth in 18 months Visit.org is a SaaS company that connects corporate employees to nonprofit and social enterprise organizations through social impact experiences. Visit.org’s proprietary global inventory across 90+ countries is always expanding! Visit.org serves Fortune and mid-market companies. Our corporate partners include Colgate, Adobe, Twilio, IBM, Nielsen, Fidelity, etc. The experiences are led by and benefit our partner nonprofits and social ventures.
EDUCATION
Boston College
Bachelor of Arts (B.A.) Cum Laude
Boston University
International Relations and Affairs
ABOUT KATIE BU
I am a Customer Success professional with ~10 years of professional experience. In my last role, I joined as an early employee and helped grow the CS function from a team of six to over 30 employees. I have a proven track record of consistently hitting and exceeding revenue and renewal goals. I have a keen interest in social mobility, humanitarian aid, and mission oriented organizations.
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