Kate Alger

Senior Product Strategy Director, Customer Success Cloud @Certinia

Denver, CO, US

Responsible for driving the Customer Success Cloud strategy and developing the product direction. Responsible for articulating the current market problems, understanding the target customer prospects and competitive environment in order to ensure that the community is actively shaping the strategy. Responsible for the delivery of solutions that deliver customer value. Lead customer interactions to understand their top business issues, and how the solution is addressing their business processes. Responsible for guiding program execution and governance. Key member of the Product Management team, ensuring customer and partner requirements are incorporated into the products. Lead the priority investments to deliver on the promise of a cohesive end-to-end business process. Represent the CS Cloud product roadmap, strategy and vision in customer meetings and events. Organize and communicate the strategic direction of CS Cloud and investment priorities across the company. Drive Go-To-Market strategy and lead field enablement initiatives.

University of San Francisco

Bachelor of Arts - BA

Stanford University

Industrial and Product Design