Kate Meek
Emea Operations & Sales Support Manager @DwyerOmega
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WORK HISTORY
Emea Operations & Sales Support Manager @DwyerOmega
Manchester, GB
Led the transformation of the Sales Support function to be more customer-focused, enhancing service delivery and engagement.Supported communication and collaboration with operations teams across multiple U.S. facilities.Improved efficiency and performance within EMEA 3PL partner operations.Partnered with the EMEA Product and Sales Manager to streamline business processes and establish clear role definitions.Utilized analytical and creative thinking to define product vision and implement innovative customer solutions.Identified and executed revenue and profit growth opportunities through team development and KPI-driven logistics management.Oversaw daily operations of the EMEA Sales Support, Expediting, and Customer Service teams, ensuring consistent delivery of service excellence.Strengthened global relationships across Omega operations, promoting collaboration and best practices.Leveraged CRM and ERP systems to manage customer data, analyze sales performance, and support decision-making.Championed team development initiatives, fostering skill growth and professional advancement.Committed to continuous improvement, driving higher levels of customer satisfaction, employee engagement, and business performance
EDUCATION
University of Oxford
Artificial Intelligence
The Manchester Metropolitan University
PG cert, Professional Studies Leading & Managing in Children Services
University of Gloucestershire
BA (Hons), International Business & International Marketing Management
SKILLS
ABOUT KATE MEEK
Award-Winning Customer Service Leader with over 20 years’ experience driving exceptional…
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