Kasha Deese
Supervisor, Customer Contact Center @JM Family Enterprises, Inc.
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WORK HISTORY
Supervisor, Customer Contact Center @JM Family Enterprises, Inc.
Deerfield Beach, FL, US
Motivate and encourage team to achieve company objectives with respect to customer service delivery • Identify opportunities to bring positive change and ensure alignment with key business and operational activities • Develop and coach team by building relationships, monitoring KPI’s, and maintaining process and procedure documentation to increase performance
EDUCATION
Bellevue University
Master's degree, Industrial and Organizational Psychology
Xavier University
Business Administration and Management, General
Florida Atlantic University
Bachelor of Business General Studies, Leadership and HR Development
Florida Atlantic University
Paralegal Certificate
ABOUT KASHA DEESE
I am a dedicated professional offering expert knowledge in compliance, customer satisfaction, and problem resolution. With advanced abilities in career development and team building, I am committed to helping individuals reach their goals while contributing to the overall success of the business.One of my key strengths lies in fostering customer satisfaction. I believe in going above and beyond to exceed customer expectations and build lasting relationships. By carefully listening to their needs, I am able to provide tailored solutions that enhance their experience and contribute to their loyalty.I thrive on challenges and am not afraid to take on new initiatives. I embrace opportunities to explore alternative methods and approaches to achieve more reliable and faster results. With a growth mindset, I continuously seek out ways to improve processes, optimize resources, and drive innovation.I am passionate about career development and team building. I find great fulfillment in guiding and mentoring individuals, helping them unlock their potential and achieve their own personal and professional goals. By fostering a collaborative and supportive environment, I strive to create high-performing teams that deliver exceptional results.
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