Starr Hodges-McEwen
Support & Solutions Supervisor @JM Family Enterprises, Inc.
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WORK HISTORY
Support & Solutions Supervisor @JM Family Enterprises, Inc.
In this role, I oversee daily operations and activities of the training and sales department while delivering consultative services to clients and offering valuable insights and guidance. I manage a team of three individuals, assess performance, identify skill gaps, evaluate training needs, and conduct training sessions to improve productivity and efficiency. I spearhead the management and successful execution of the new Learning Management System (LMS), while staying within budgets and stringent deadlines. I leverage exceptional multitasking and attention-to-detail skills while maintaining old and new learning systems simultaneously.Highlights of accomplishment in this role include:• I was selected by management to support a crucial project transitioning to an improved learning management system. I analyzed existing functionalities, collaborated with the team, and ensured a seamless data transfer, completing the transition on time and within budget.• I recognized the need for enhanced customer satisfaction and explored technology opportunities to better serve customers. I designed a playbook with Microsoft Forms for standardized practices.• I optimized web-based training content, enabling self-serve access for associates, resulting in increased monthly revenue and remarkable revenue growth.• I provided hands-on leadership to a team that grew from 19 to 90, achieving a 65%+ year-over-year increase in learner engagement.• I significantly drove revenue growth from $20k to $500k by the end of 2022, showcasing exceptional business acumen and strategic leadership.
EDUCATION
Broward Community College
Associate Graphic Design
Kaplan University
Master Business Administration
Florida Atlantic University
Bachelor Business Administration
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