Karen Vazquez

Bilingual Patient Care Liaison @Scan.com

Atlanta, GA, US

Act as the primary liaison for provider and attorney inquiries, ensuring all communications are handled with accuracy, professionalism, and prompt resolution. • Lead proactive follow-up strategies to reduce no-show rates and address escalated concerns efficiently. • Oversee and prioritize high-volume, multi-channel communications to guarantee timely and precise responses across all platforms.• Ensure thorough documentation of all interactions within internal databases and communication systems, maintaining data integrity and compliance.• Monitor trends in recurring issues, analyzing root causes and recommending process improvements to optimize team performance and service delivery.

Georgia State University

Health/Health Care Administration/Management