Jordan Patch
Patient Operations Manager @Scan.com
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WORK HISTORY
Patient Operations Manager @Scan.com
CA, US
EDUCATION
Southern New Hampshire University
Bachelor's degree, Communication and Media Studies
Diablo Valley College
Associate of Arts (A.A.)
SKILLS
ABOUT JORDAN PATCH
I’ve spent the last 17+ years building and leading customer support teams that scale and perform.I’ve managed teams of over 200 people across support, telesales, QA, and training. I’ve built onboarding programs that took our ramp time from six weeks to under three. I’ve launched support teams from scratch, rebuilt broken ones, and helped grow companies by more than 150% along the way.I focus on clear KPIs, efficient systems, and strong leadership. Whether it’s transitioning to a remote workforce, implementing new platforms like NICE CXOne, or leading seasonal hiring surges, I bring structure and accountability without overcomplicating things.
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