Kartikey Srivastava
Sr Administrator, Bxt - Italian @Amazon
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WORK HISTORY
Sr Administrator, Bxt - Italian @Amazon
Hyderabad, IN
Manage employee case management (SIM-T/Mailbox) and resolve queries within SLA in both English and Italian. • Process benefit reimbursements, manual enrollments/withdrawals, and vendor/payroll reporting. • Conduct audits and control checks to ensure compliance and accuracy. • Provide back-office support for Amazon employee benefits across Italian-speaking regions. • Translate, create, and respond to documents, vendor files, and payment requests in Italian. • Partner with internal teams (Payroll, Onboarding, Exits, ERC) and external vendors/insurers to resolve employee issues. • Support leadership with deep dives, reporting, and process documentation updates. • Demonstrate Customer Obsession, Ownership, and Bias for Action in handling benefits processes with 100% accuracy.
EDUCATION
Delhi University
Bachelor of Arts - BA, Italian Language and Literature
Delhi University
Bachelor of Arts - BA, Italian Studies
ABOUT KARTIKEY SRIVASTAVA
I’m a multilingual HR Operations and compliance professional with over 6 years of experience at Amazon. My core strengths include managing global onboarding processes, fraud investigations, and providing Italian language support for EMEA teams. I’m certified in AWS Cloud and Excel and work with tools like Salesforce and SAP. I’m now looking for a full-time opportunity in a role where I can combine my language skills and HR background — preferably in a global, remote, or relocation-friendly environment.
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