Kartik Shinde
Program Manager - Transformation Delivery and Service Improvements @Cognizant
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WORK HISTORY
Program Manager - Transformation Delivery and Service Improvements @Cognizant
Program Managed the delivery and adaptation of 9 service enablement transformation projects, including the rollout of AI / ML powered tools and setup of automation capabilities such as UI path, Blueprism and practices aimed at driving:• Productivity improvements• Enhanced customer experience• End-user enablement2.Established a Continual Service Improvement (CSI) practice across the customer organization, spearheading key initiatives such as:• Service Maturity Index• Incident Reduction programs• Technical debt management and Software Currency managment • Monitoring maturity model development• Licence Optimisation and Cost Savings 3.Delivered joint hackathon programs on innovation and Co creation resulted in multiple service improvements—bringing hard and soft dollar savings across this global engagement.
EDUCATION
Dayananda Sagar College of Engineering, BANGALORE
Bachelor's degree, Electrical, Electronics and Communications Engineering
SKILLS
ABOUT KARTIK SHINDE
AWS Associate Architect, AI Tools - Cursor, CrewAI Langchain, ITIlL4 Foundation, ITIL V3 Foundation, Six Sigma Green Belt, DevOps Practitioner, PRINCE2
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