Karoline Staszczyk
Account Manager @TinyEYE Therapy Services
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WORK HISTORY
Account Manager @TinyEYE Therapy Services
Acts as a strategic partner and advisor to the client, uncovering new opportunities to work together for mutual benefit • Partners with the Product team to act as a voice of the client delivering feedback on the Client Journey and overall user experience of the internal platform • Conduct Quarterly business review meetings while proactively planning to build and execute a reliable Special Education Service experience • Develops strategic Success Plans for existing clients to maximize growth potential • Creates a positive, reliable, and supportive client experience by managing client relationships, building trust through touchpoints, and resolving issues in a timely manner • Assesses and manages growth potential of clients while keeping an eye on profitability and cost of retention through monitoring the gross margin report • Translates service data into financial forecasts on revenue• Liaises with National Account Executives to deliver valuable market insight and referrals • Confirm client budgets and budget ceilings during yearly renewal meetings and communicating monthly spend versus budget during monthly meetings• Contract management including price increases, contract modifications, ensuring quoted services align with services in the scope provided, and managing risks if clients are trending over or under budget• Effectively employs negotiation techniques that facilitate win-win outcomes and agreement while fostering trust • Works with internal teams to resolve service delays and gaps, retention risks, and other concerns• Partners with business leaders to develop, implement, and evaluate the client renewal program • Leads initiatives to improve team engagement and effectiveness by creating a culture of collaboration that leverages team members strengths by acting as the Chair on the Social Committee
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Bachelor of Business Administration - BBA, Business Administration and Management, General
Henryk Sienkiewicz Polish School
High School Diploma
ABOUT KAROLINE STASZCZYK
Highly motivated, engaged, and focused Account Manager with over 8+ years experience…
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