Karla Foster

Marketing Manager @Titan Restoration Augusta

US

Dynamic professional with expertise in marketing strategy and operational logistics, specializing in the restoration industry. I combine creative marketing efforts with efficient dispatch coordination to drive client satisfaction and business growth.Key Responsibilities• Marketing Strategy & Execution• Develop and manage campaigns to promote restoration services, including water, fire, and mold remediation.• Optimize lead generation through digital marketing, SEO, and social media platforms.• Build strong relationships with property managers, insurance adjusters, and local communities.• Brand Development• Create marketing materials such as brochures, flyers, and email campaigns to highlight company expertise.• Plan and execute community outreach events to increase brand visibility.• Dispatch & Operations• Coordinate and assign restoration crews to service calls, ensuring efficiency and timely response.• Monitor job progress and maintain communication with clients to provide updates.• Resolve scheduling conflicts and optimize crew routing for maximum productivity.• Client Relations : B2B relationships. • Serve as the main point of contact between clients and field teams, ensuring a seamless experience.• Handle urgent requests with professionalism and efficiency.Key Achievements• Successfully increased client acquisition through targeted marketing campaigns.• Improved service response times by streamlining dispatch procedures.• Strengthened customer loyalty through consistent communication and exceptional service delivery.

The University of Texas at Austin

Emergency Medical Technology/Technician (EMT Paramedic)

The University of Texas at Arlington

Associate of Science - AS