Karizma Hanshaw
System Analyst i @Nordstrom
Houston, TX, US
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WORK HISTORY
Jun 2022 — Present
System Analyst i @Nordstrom
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Provide first point of contact support to all internal end users and resolve various software issues by troubleshooting Windows hardware, software, and applications * Manage high-volume calls and incidents within the ServiceNow Platform to track employee issues and to ensure 100% resolution and enhance user experience * Utilize Active Directory Domain Services (ADDS) to perform password resets and account lockouts to assist employees
ABOUT KARIZMA HANSHAW
Cybersecurity Analyst with experience in incident response, auditing, securing IT…
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