Karine Rodier-Gaggl
Head of Business Development @Dorchester Collection
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WORK HISTORY
Head of Business Development @Dorchester Collection
London, GB
Dorchester Collection Academy is the first of its kind in the UK luxury hospitality market, offering bespoke learning programmes focused on leadership and customer service for other luxury businesses and aspirational brands (UK and Worldwide). I currently work with commercial airlines, private jet companies, private members clubs, property management companies (residential and corporate), travel agencies, fashion industry, independent boutique hotels and global brands including luxury hotel groups, service providers, private household, automobile, restaurants, healthcare… Our work has taken us so far to the US, Middle East, Europe and India.
EDUCATION
Institut Paul Bocuse / Culinary Art & Hospitality Management School
BACHELOR www.institutpaulbocuse.com;, Hospitality and Catering Management; Accounting; management
ABOUT KARINE RODIER-GAGGL
Easily approachable, self-motivated, dedicated to delivering and maintaining high standards at all times. Firmly believe in exceeding guest’s expectations. Extremely passionate about Luxury hotels & customer experience. Increased room nights & revenue productions from the luxury agencies markets (USA, UK, Europe, South America, Russia), awareness of hotels, implemented new technology such as social media tools and customer service metrics. Sales, Marketing and PR/communication, Hotels, Luxury, Travels, Customer Service, Client\'s journey. Specialties: accountancy, budgeting, contract management, customer relations, database administration, English, French, event management, goldmine, human resources, languages, management, market research, marketing, microsoft office, presentation skills, process engineering, promotional materials, PR, public relations, social media, online marketing, rfp, sales, sales management, strategic, supervisory skills, website, branding, travel agent, luxury sales, leisure sales, international sales, luxury, luxury travel, travel agencies, virtuoso, consortia, small luxury hotels of the world, customer service
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