Karin Shelef
Technical Support Analyst @ClearGov
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WORK HISTORY
Technical Support Analyst @ClearGov
Toronto, ON, CA
Delivered technical support via email, phone, and chat, assisting customers with troubleshooting software issues, system errors, and product inquiries.• Developed training materials such as step-by-step guides, and best practice documentation to assist customers in maximizing software utilization.• Collaborated with product teams to escalate complex technical issues, providing detailed feedback to improve software functionality and usability.• Built strong customer relationships, offering personalized support and product recommendations based on individual business needs.
EDUCATION
Tel Aviv University
Bachelor of Arts (BA, LLB)
Tel Aviv University
Master of Business Administration (MBA)
ABOUT KARIN SHELEF
Enthusiastic and highly motivated Marketing leader and Marketing Project Manager with experience in creating and executing successful multi-channel marketing strategies. Proven track record of driving brand awareness, customer acquisition and revenue growth. Skilled in leading cross-functional teams, developing compelling campaigns, and leveraging digital platforms for maximum impact. A strategic thinker passionate about utilizing marketing to achieve organizational goals. My strengths include strategic planning, client services, and team leadership.
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