Aila M.
Site Reliability Engineer @ClearGov
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WORK HISTORY
Site Reliability Engineer @ClearGov
Provide advanced technical support, acting as the first line of escalation for intricate software challenges- Collaborate between Product Management and Software Engineering to ensure swift resolution of client issues- Manage and resolve Jira tickets, prioritizing client satisfaction and efficient service delivery- Partner with the QA team to rigorously test and validate solutions, ensuring high-quality client deliverables- Initiate and lead comprehensive post-mortem analyses to drive continuous improvement and knowledge sharing across teams- Anticipate and address code-related issues, working with Product Development to minimize recurrence and optimize user experience.
EDUCATION
South Oldham High School
High School
Sullivan College of Technology and Design
Certificate
Jefferson Community and Technical College
HISTORY
General Assembly
Software Engineering Immersive Certification
ABOUT AILA M.
Software Engineer with a background in full-stack development and hardware/software support roles. Experienced in the entire Software Development Lifecycle with formal training in Agile methodologies. Comfortable collaborating across departments, sprint grooming requirements, participating in peer code reviews, testing, and debugging live issues. With unique insights from customer and end-user interactions, Obsessed with delivering high quality software to end users and solving complex problems while continually improving myself. DISCLAIMER: The following posting reflects my personal opinion and does not necessarily represent the views of my employer or those affiliated with my employer.
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