Karen Keene
Director, Consumer & Market Insights @Lighthouse Credit Union
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WORK HISTORY
Director, Consumer & Market Insights @Lighthouse Credit Union
Dover, NH, US
Design and lead enterprise research initiatives developed to inform data-driven decision making, shape the credit-union\'s long-term vision, and fuel organizational growth. Working collaboratively with Data & Analytics, Product, Corporate Strategy and Marketing, drive Voice of the Member program maturity, identify growth opportunities, develop dynamic customer segmentation models, establish and track progress of KPIs and benchmarks, redefine value propositions and ensure organization continues to deliver exceptional experiences that resonate with evolving market exceptions and member needs.
EDUCATION
Bentley University - McCallum Graduate School of Business
Master of Science - MS, Human Factors in Information Design
Northeastern University
MBA, Master of Business Administration
Bucknell University
BA, International Relations
ABOUT KAREN KEENE
Transforming customer experiences through data-driven strategy and human-centered design. I help organizations increase customer satisfaction while driving measurable business impact. My expertise spans Fortune 500 companies, government agencies, and emerging startups where I lead digital transformation initiatives that scale.What I Do: Design customer experience strategies • Lead digital transformation • Build high-performing teams • Drive revenue growth through CX innovationIndustries I Serve: Financial Services • Government/Public Sector • Technology Startups • Healthcare • Non-Profit
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