Karen Usher
Project & Change Management Leader @North Highland
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WORK HISTORY
Project & Change Management Leader @North Highland
EDUCATION
Georgia State University
Bachelor of Arts - BA
ABOUT KAREN USHER
Collaborative results driver and problem solver reputed for driving and building high-performing, synergized teams. Leverage in-depth IT expertise, enterprise program and project management experience and strategic oversight to propel the business forward and improve employee and customer experience. Offer an impressive record of doing what others could not get done and turning around under-performing programs and projects. Quickly adapt and assess to define problem statements and implement corrective action plans. Filter out non-value noise and ask the right questions to determine what is most important to the business. Lead concurrent complex projects tied to key strategic programs. Streamline and optimize – leverage what works and focus on opportunities for improvement. AREAS OF EXPERTISE: Strategic & Tactical Planning & Execution | Executive & Team Transparent Communication Change Management | Roadmap Development & Prioritization | Business Process Development & Optimization | PMO Start-Up & Governance | User Experience, Research & Testing | Team Building, Coaching & Mentoring | QA | Reporting & Analysis (OKRs, KPIs, Scorecards) TOOLS: HP Portfolio Management | MicroSoft Office Suite (Project, Excel, Word, PowerPoint, Outlook, Teams)
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