Karen Olla

Buying Admin Assistant @Heal\'s

London, GB

Key Responsibilities- Manage end-to-end product setup, maintenance, and pricing updates across e-commerce platforms to ensure accuracy and enhance the customer experience- Coordinate seasonal press events, photography sessions, and sample studio logistics, ensuring timely, high-quality product showcases that align with marketing objectives- Act as the primary contact for store product queries, delivering swift, accurate information to support sales and operational efficiency.Key Achievements- Improved Financial Accuracy: Proactively resolved invoice discrepancies, enhancing cost control by analysing product extract and addressing issues promptly- Strengthened Supplier Relationships: Accelerated resolution of product defects and returns, improving turnaround time and fostering stronger communication with vendors- Enhanced E-Commerce Operations: Optimized the digital catalogue by managing brand asset submissions, improving navigation and product visibility for online customers.