Karen Hillion
Partner Program Manager @OpenText
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WORK HISTORY
Partner Program Manager @OpenText
US
Process new Connectivity Requests (submitted via online form or email): • Research account information and verify details provided. • Complete Account, Contacts, Projects set ups in Service Now • Manage incoming project queue • Upload all needed documentation • Obtain signed agreements from practice or lab and diagnostic imaging service providers when needed. • Communicate onboarding project status with client and partners until project is handed off to implementation team. • Develop reports and other tools to use during regularly scheduled calls with EHR and lab partners. • Project set up in Service Now. • Emails and phone/conference calls to internal and external teams (outlining next steps, project processes, emailing fully executed documents, etc) • Communicate with professional services team any project nuances and changes • Assisting with triaging of issues discovered during implementation process (missing/incorrect account numbers, incorrect facility identification, pilot site issues)
EDUCATION
University of Denver
Project Manangement
ABOUT KAREN HILLION
Results-driven Project Manager/Program Coordinator with 5+ years of progressive business management experience in the airlines,healthcare,and financial services, industries. Proactive team leader who motivates diverse teams by focusing on individual strengths and aligning these to specific project needs when needed. Proven track record of leading teams that drive projects to successful closure within identified constraints. I possess exceptional interpersonal communication skills, both oral and written, and can handle sensitive situations with tact, diplomacy, while maintaining a strict confidentiality. My highly analytical and excellent problem solving abilities have led to quick resolution of internal and external issues, often mending frayed relationships through exceptional customer service and client satisfaction. Additionally I have strong PC skills, specifically in Word, Access, Excel, Google Docs, MS Project, Asset Manager and Sharepoint.
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