Karen Ferland
Technical Writer @Zelis
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WORK HISTORY
Technical Writer @Zelis
Dallas-Fort Worth, TX, US
Responsible for writing and editing process and procedural documents for internal and external users with appropriate formatting and content tailored to intended audience. Responsible for monitoring for updates to existing documentation and writing new content when necessary, often with limited initial information. Known for meeting or exceeding user expectations with respect to delivery of information. Work with others within the organization to improve processes to ensure timely delivery.
EDUCATION
University of Louisiana Monroe
Bachelor of Arts (BA)
Oklahoma State University
MA in English
SKILLS
ABOUT KAREN FERLAND
Get Projects Done to Ensure Customer Satisfaction Known for ability to ask…
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