Karen Elaine Gray
Global Customer Success Manager @LexisNexis
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WORK HISTORY
Global Customer Success Manager @LexisNexis
Customer Success is a long-term, scientifically engineered, and professionally-directed strategy for maximizing customer and company sustainable proven value. As a LexisNexis Global Customer Success Manager, I develop, implement, and deliver technical training as it relates to LexisNexis. I work with product development teams to update training materials and ensure accuracy and effectiveness of courseware and supporting materials to align with new product releases. I provide technical product training to both internal staff (e.g, customer services, engineers, sales) and LN\'s Global customers. I am fully proficient in theories & processes and follow prescribed guidelines / procedures to resolve problems. I understand key business drivers and use this understanding to drive ROI with LN Global Customers. My expertise lies in Entity Due Diligence and Risk Monitoring, while I am proficient in Media Intelligence, Ultimate Beneficial Ownership, and Business Development.
EDUCATION
Stephen F. Austin State University
BBA, Management
Naveen Jindal School of Management, UT Dallas
Excellence in Corporate Governance, Executive Certificate in Nonprofit Governance
ABOUT KAREN ELAINE GRAY
I am a 29-year LexisNexis veteran and a Global Customer Success Manager. My areas of expertise include KYC and Enhanced Due Diligence as mandated by regulated industries and consulting firms. I serve as an SME and liaison to LN Sales, Product Teams, and Marketing. I am the Voice of the Customer for feedback, product enhancements, technical requirements, and integration. I have served as LexisNexis\' expert and central point person for all Supply Management solutions. I have served as a resource for Benchmarking, Market Intelligence, Strategic Category Management, and Vendor Selection, and focus on efforts to improve profitability and cash flow, risk mitigation and operational efficiencies is the area of vendor selection and monitoring. I have facilitated Certificate of Mastery Programs for the and implemented practical applications with leading-edge consulting and high-quality instruction. I apply the industry-standard PESTLE analysis framework to risk assessment in order to anticipate and manage risk more effectively within any third-party portfolio.
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