Karan Thaker
Senior Manager, Customer Experience (Strategy, Insights & Journey Design) @Iron Mountain
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WORK HISTORY
Senior Manager, Customer Experience (Strategy, Insights & Journey Design) @Iron Mountain
Toronto, ON, CA
Building VoC, journey design and experience strategy foundations within our global CXO to earn us greater customer advocacy and improved margins
EDUCATION
Temple University
Bachelor of Science, Computer and Information Science
Harvard Business School Online
Executive Education, Management Certificate
ABOUT KARAN THAKER
Karan Thaker, CCXP, XMP, and CSM.You know how change is constant in the world we live in? I help businesses become stickier with their customers and employees by bringing different departments closer together in building our products and services and uniting actions across all those departments to tackle change better - from exploring new opportunities to executing and measuring our performance against those opportunities.More specifically, I build and operationalize end-to-end CX programs and practices such as Design Strategy and Service Design in the wider Customer Experience, Marketing and Product Management landscape. I have spent over a decade working with and within enabling functions like Product, Design, Engineering, and Research as well as operating functions like Marketing, Sales, Service, Finance and Legal.I coach both craft and careers.Business functions of interest: Customer Experience, Experience Management, Design Strategy, Service Design, Journey Management, Product Management, Marketing
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